How can I change my password?

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• I’ve forgotten my password

  In the main menu select Login. Click the Forgotten your password? link.  Enter the email address you used to register on the system. Click Submit and we’ll send you a link to reset your password. Please note that this link will be only valid for 20 ...

• I requested a password/username reminder but have not received it

  In most cases, you should receive your username/password in just a few minutes. If you have not received your reminder within ten minutes please read the following, which should help you resolve the issue. The email might have been accidentally ...

• How can I change my e-mail address?

  In the main menu select Your Account > Contact details. In the email address field at the bottom of the page, enter your new email address Click Save.

• I am having difficulty logging in

  Please check the following: Are you using a supported browser? Are you using the correct username and password? Check that the username and password you are using are exactly the same as when you registered on the system. Make sure you have the ...

• I’ve forgotten my username

  In the main menu select Login. Click the Forgotten your username? link.   Enter the email address you used to register on the system. Click Submit and technical support will send you a reminder of your username. Find out more: I requested a ...