How to contact technical support

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• What should I do if there is an error during an online test?

  Please try your test once more as sometimes errors occur if there are internet connectivity issues while you are undertaking the online test. If you have tried this and are still having problems please contact technical support.   Find out more: How ...

• I am having difficulty uploading documents to my application. What should I do?

  Please check the following: Are you uploading an allowed file type? Check that your document is saved as one of the file types specified on the site. Check that your document is saved with an extension that matches the file type. For example, .doc or ...

• How can I delete a qualification I've added?

  Navigate to the Education summary page from either: The Application status page, and clicking on the Education section.  The Qualification details page, and clicking Back. On the Education summary page you will see a list of all of the qualifications ...

• I requested a password/username reminder but have not received it

  In most cases, you should receive your username/password in just a few minutes. If you have not received your reminder within ten minutes please read the following, which should help you resolve the issue. The email might have been accidentally ...

• I can't upload my file as it's too big. How can I reduce the size of the documents I want to attach to my application?

  If any documents, such as your CV, are too large to upload to the system then you should reduce the size of your file in order to complete your application. Microsoft Word documents: Remove any unnecessary images. Try copying and pasting the entire ...