Please check the following:

Are you using a supported browser?

Are you using the correct username and password?

• Check that the username and password you are using are exactly the same as when you registered on the system.
• Make sure you have the correct capitalisation of letters in both username and password, as these fields are case sensitive.
• Remove any blank spaces before or after your username, as this will prevent you from being able to log on.
• If you have forgotten your username or password, you can request a reminder/reset from the login page.

Is your account locked?

• You can unlock your account by clicking Forgotten your password? on the login page, and following the steps to create a new password.

Find out more:

I’ve forgotten my password

I’ve forgotten my username

Which browsers are supported?