I am having difficulty uploading documents to my application. What should I do?

I am having difficulty uploading documents to my application. What should I do?

Please check the following:

Are you uploading an allowed file type?

  • Check that your document is saved as one of the file types specified on the site.
  • Check that your document is saved with an extension that matches the file type. For example, .doc or .docx for Word documents.

Is your file within the allowed size limit?

  • Check that your document is within the size limit specified on the site.
  • Reduce the size of your document.

Can you see the 'Browse' and 'Upload' buttons on the page?

  • If not, please check your browser settings. We use HTML5 or 4 upload controls without flash support.

If you have checked all of the above and are still having problems please contact technical support.  

 

Find out more:

How to reduce the size of the documents

How to contact technical support

    • Related Articles

    • I can't upload my file as it's too big. How can I reduce the size of the documents I want to attach to my application?

      If any documents, such as your CV, are too large to upload to the system then you should reduce the size of your file in order to complete your application. Microsoft Word documents: Remove any unnecessary images. Try copying and pasting the entire ...

    • How do I submit my application?

      In the main menu select Your Application(s). In the application list click Continue your application, for the application you would like to submit. Complete the application form and return to the Application status. When all mandatory sections are ...

    • How do I complete the application form?

      Once you have started a new application, you can complete the application form by following these steps: Log in to the system. In the main menu select Your Application(s). In the application list click Continue your application, for the application ...

    • How can I cancel an application?

      You may wish to cancel an application you previously started, because you want to change to a different vacancy, the vacancy has closed or you simply don’t want to continue with the application. You can easily cancel an application by following these ...

    • I can't see a 'Submit application' button. How do I submit?

      You have not yet completed all sections of the application form. Go to the Application status page. The progress bars and messages will tell you where you need to provide additional information. Click on section titles to update sections. ...