Troubleshooting
My online test did not open
Please check the following: Is your device/browser supported? Please make sure you are using a device and browser that are supported by the test provider. If you are using any other device, you will need to switch to a supported device (for example, ...
What should I do if there is an error during an online test?
Please try your test once more as sometimes errors occur if there are internet connectivity issues while you are undertaking the online test. If you have tried this and are still having problems please contact technical support. Find out more: How ...
I am entitled to extra time for my online test
If you are eligible for extra time or reasonable adjustments, please contact the administration team before you start the online assessment. Find out more: How to contact the administration team
Which devices and browsers are compatible with the online tests?
Compatible devices and browsers will depend on the online test provider. You should be given information about supported browsers when you are invited to take the test, (for example in the email you received), or it will be displayed on the system ...