I requested a password/username reminder but have not received it

I requested a password/username reminder but have not received it

In most cases, you should receive your username/password in just a few minutes. If you have not received your reminder within ten minutes please read the following, which should help you resolve the issue.

The email might have been accidentally flagged as spam, so try looking for it in your spam folder.

When requesting a reminder, please check that your email address:

  • Is spelled correctly.
  • Includes no extra spaces.
  • Uses the same suffix you used when registering, i.e. @gmail.com or @googlemail.com.
  • Is the email address you used when you registered on the site.

If you have checked all of the above and are still having problems logging on, please contact technical support.

 

Find out more:

How to contact technical support

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